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Support Specialist (Call Center) – Alameen ERP
Alameen Soft SYR, Damascus

  • Posted - 16 Jul, 2026
  • Job Ref - SC5
  • Views - 3759
  • Applies - 0

Founded in 1992, Alameensoft is one of the Middle East’s earliest ERP software companies and the creator of the first ERP system in the region. Over three decades, it grew from a local accounting software provider into a full business software ecosystem working in 42 countries around the world, serving hundreds of thousands of merchants across industries with ERP, POS, SaaS, and digital transformation solutions.

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Job Description

Position Title: Support Specialist (Call Center) – Alameen ERP Company: Alameen Soft Location: Al Mazraa, Damascus Employment Type: Full-time (9:00 AM – 5:00 PM) About the Role We are looking for a Support Specialist (Call Center) to provide phone-based and technical support for Alameen ERP customers. The role involves assisting clients with accounting and operational issues, answering inquiries related to accounting entries, invoicing, inventory management, and financial transactions, while ensuring an excellent customer experience and high satisfaction levels. Key Responsibilities Receive customer calls and respond to inquiries related to Alameen ERP. Assist customers in resolving accounting and operational issues within the system. Diagnose basic technical issues and follow up until an appropriate solution is reached. Guide customers on the correct and effective use of the software. Conduct remote support and training sessions when required. Document issues and special cases and escalate them when necessary. Follow up on customer requests and ensure timely resolution. Prepare periodic reports on recurring issues and customer feedback. Coordinate with development and programming teams to resolve complex or undocumented issues. Required Qualifications Degree or diploma in Accounting or a related field. Minimum of 1 year of experience in customer service or technical support. Proficiency in using Alameen ERP. Good understanding of accounting principles and processes. Proficiency in Microsoft Office applications. Familiarity with CRM systems is a plus. Excellent telephone communication and customer service skills. Strong analytical and problem-solving abilities, particularly in accounting-related matters. Good time management skills and the ability to work under pressure. How to Apply Please send your CV to: jobs@alameensoft.com Email Subject: Support Specialist (Call Center) We look forward to welcoming talented professionals who are passionate about customer support and ERP solutions to join the Alameen Soft team.

Skills

  • Degree or diploma in Accounting or a related field. Minimum of 1 year of experience in customer service or technical support. Proficiency in using Alameen ERP. Good understanding of accounting principles and processes. Proficiency in Microsoft Office applications. Familiarity with CRM systems is a plus. Excellent telephone communication and customer service skills. Strong analytical and problem-solving abilities, particularly in accounting-related matters. Good time management skills and the ability to work under pressure.

Education

  • Bachelor's degree,

Job Details

  • Job Location: SYR, Damascus
  • Company Industry: Software
  • Job Role: Accounting & Finance
  • Employment Type: Full Time Employee
  • Monthly Salary Range: Unspecified
  • Number of Vacancies: 3
  • Job Ref: ST5

Preferred Candidates

  • Career level: Entry Level
  • Years of experiences: 1 - 3 Years
  • Residence Location: Syria
  • Age: 35 - 22 Year
  • Degree: Bachelor's degree
  • Gender: No Preference
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